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Privacy Policy

PRIVACY POLICY

ABOUT OUR PRIVACY POLICY

Mail & Female cares about your privacy. We therefore only process data that we need for (improving) our services and carefully handle the information we have collected about you and your use of our services. We never make your data available to third parties for commercial purposes.

This privacy policy applies to the use of the website and the services provided by Mail & Female. The starting date for the validity of these conditions is 21/05/2018, with the publication of a new version the validity of all previous versions expires. This privacy policy describes what information about you is collected by us, what this information is used for and with whom and under what conditions this information may be shared with third parties. We also explain to you how we store your data and how we protect your data against misuse and what rights you have with regard to the personal data you provide to us.

If you have any questions about our privacy policy, please contact our privacy contact person, you will find the contact details at the end of our privacy policy.

ABOUT DATA PROCESSING

Below you can read how we process your data, where we store it (or have it stored), which security techniques we use and for whom the data is transparent.

WEB STORE SOFTWARE

We use web store software. Personal data that you make available to us for the benefit of our services will be shared with our web builders. The security measures consist of the application of SSL encryption, a strong password policy and secure data storage.

BYTE

We have chosen Byte for our web hosting. Personal data that you make available to us for the benefit of our services will be shared with this party. Byte has access to your data to provide us with (technical) support, they will never use your data for any other purpose.

Based on the agreement we have concluded with them, Byte is obliged to take appropriate security measures. These security measures consist of the application of SSL encryption and a strong password policy. Regular backups are made to prevent data loss.

EMAIL AND MAILING LISTS

Byte Our website uses Byte, a third party that handles transactional e-mail traffic from our website. All confirmation emails you receive from our website and web forms are sent through Byte's servers. Byte will never use your name and e-mail address for its own purposes. Your personal data is stored securely by Byte.

HUGE MAIL

Our website uses Enormail, a third party that handles the sending of our newsletters. Enormail will never use your name and e-mail address for its own purposes. At the bottom of every newsletter you will see the 'unsubscribe' link. If you click on this you will no longer receive a newsletter. Your personal data is stored securely by Enormail. Enormail uses cookies and other internet technologies that provide insight into whether e-mails are opened and read.

OFFICE365

We use the services of Office365 for our regular business e-mail traffic. This party has taken appropriate technical and organizational measures to prevent misuse, loss and corruption of your and our data as much as possible. Office365 has no access to our mailbox and we treat all our e-mail traffic confidentially.

PAYMENT PROCESSORS

MULTISAFEPAY

We use the MultiSafepay platform to handle (part of) the payments in our webshop. MultiSafepay processes your name, address and residence details and your payment details such as your bank account or credit card number. MultiSafepay has taken appropriate technical and organizational measures to protect your personal data. MultiSafepay reserves the right to use your data to further improve the service and to share (anonymised) data with third parties in this context. All the guarantees mentioned above with regard to the protection of your personal data also apply to the parts of MultiSafepay's services for which they engage third parties. MultiSafepay does not store your data longer than permitted by law.

REVIEWS

FEEDBACK COMPANY

We collect reviews through the Feedback Company platform. If you leave a review via Feedback Company, you are obliged to provide your name, place of residence and e-mail address. Feedback Company shares this information with us so that we can link the review to your order. Feedback Company also publishes your name and place of residence on its own website. In some cases, Feedback Company may contact you to clarify your review. In the event that we invite you to leave a review, we will share your name and email address and information regarding your order with Feedback Company. They only use this information for the purpose of inviting you to leave a review. Feedback Company has taken appropriate technical and organizational measures to protect your personal data. Feedback Company reserves the right to engage third parties for the provision of services, for which we have given Feedback Company permission. All the guarantees mentioned above with regard to the protection of your personal data also apply to the parts of the service for which Feedback Company engages third parties.

SHIPPING & LOGISTICS

POSTNL

If you place an order with us, it is our job to have your package delivered to you. We use the services of PostNL to carry out the deliveries. It is therefore necessary that we share your name, address and residence details with PostNL. PostNL uses this information only for the purpose of executing the agreement. In the event that PostNL engages subcontractors, PostNL will also make your data available to these parties.

STORE AUTOMATION, BILLING AND ACCOUNTING

We use the services of a Point of Sale for shop automation. We share your name, address and residence details and details regarding your order. This data is used to process orders from the store and webshop.

GENERAL PURPOSE OF DATA PROCESSING

We only use your data for the benefit of our services. This means that the purpose of the processing is always directly related to the assignment you provide. We do not use your data for (targeted) marketing. If you share information with us and we use this information – other than at your request – to contact you at a later time, we will ask you for explicit permission. Your data will not be shared with third parties, other than to comply with accounting and other administrative obligations. These third parties are all bound to secrecy by virtue of the agreement between them and us or an oath or legal obligation.

AUTOMATICALLY COLLECTED DATA

Data that is automatically collected by our website is processed with the aim of further improving our services. This data (for example your IP address, web browser and operating system) is not personal data.

COOPERATION IN TAX AND CRIMINAL INVESTIGATIONS

In some cases, Mailfemale may be required by law to share your data in connection with government tax or criminal investigations. In such a case we are forced to share your data, but we will oppose this within the possibilities that the law offers us.

RETENTION PERIODS

We keep your data as long as you are a client of ours. This means that we keep your customer profile until you indicate that you no longer wish to use our services. If you indicate this to us, we will also regard this as a request to forget. Based on applicable administrative obligations, we must keep invoices with your (personal) data, so we will keep this data for as long as the applicable term runs.

YOUR RIGHTS

Under the applicable Dutch and European legislation, you as a data subject have certain rights with regard to the personal data processed by or on behalf of us. We explain below which rights these are and how you can invoke these rights.

In principle, to prevent misuse, we only send copies and copies of your data to your already known e-mail address. In the event that you wish to receive the data at a different e-mail address or, for example, by post, we will ask you to identify yourself. We keep records of completed requests, in the event of a forget request we administer anonymized data. You will receive all statements and copies of data in the machine-readable data format that we use within our systems.

You have the right at all times to submit a complaint to the Dutch Data Protection Authority if you suspect that we are using your personal data in the wrong way.

RIGHT TO VIEW

You always have the right to view the data that we process or have processed that relate to your person or can be traced back to it. You can make a request to this effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you a copy of all data with an overview of the processors who hold this data, stating the category under which we have stored this data, at the e-mail address known to us.

RECTIFICATION RIGHT

You always have the right to have the data that we process or have processed that relate to your person or that can be traced back to it, adjusted. You can make a request to this effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you a confirmation that the data has been changed at the e-mail address known to us.

RIGHT TO RESTRICTION OF PROCESSING

You always have the right to limit the data that we process or have processed that relate to your person or that can be traced back to it. You can make a request to this effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you a confirmation to the e-mail address known to us that the data will no longer be processed until you lift the restriction.

RIGHT TO TRANSFERABILITY

You always have the right to have the data that we process or have processed that relate to your person or that can be traced back to it, be carried out by another party. You can make a request to this effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you copies or copies of all data about you that we have processed or that have been processed by other processors or third parties on the e-mail address known to us. In all likelihood, we will no longer be able to continue the service in such a case, because the secure linking of data files can then no longer be guaranteed.

RIGHT OF OBJECTION AND OTHER RIGHTS

In some cases you have the right to object to the processing of your personal data by or on behalf of Mailfemale. If you object, we will immediately cease data processing pending the handling of your objection. If your objection is well-founded, we will make copies and/or copies of data that we process or have processed available to you and then permanently suspend the processing.

You also have the right not to be subject to automated individual decision-making or profiling. We do not process your data in such a way that this right applies. If you believe that this is the case, please contact our contact person for privacy matters.

COOKIES

GOOGLE ANALYTICS

Cookies from the American company Google are placed via our website as part of the “Analytics” service. We use this service to keep track of and receive reports on how visitors use the website. This processor may be obliged to provide access to this data on the basis of applicable laws and regulations. We collect information about your surfing behavior and share this data with Google. Google can interpret this information in conjunction with other data sets and thus track your movements on the internet. Google uses this information to offer targeted advertisements (Adwords) and other Google services and products, among other things. Within the package we have set that all data must be deleted after 26 months.

THIRD PARTY COOKIES

In the event that software solutions from third parties use cookies, this is stated in this privacy statement.

CHANGES TO THE PRIVACY POLICY

We reserve the right to change our privacy policy at any time. However, you will always find the most recent version on this page. If the new privacy policy has consequences for the way in which we process already collected data relating to you, we will inform you by e-mail.

QUESTIONS ABOUT YOUR PRIVACY? PLEASE LET US KNOW.

• Nieuwe Vijzelstraat 2, Amsterdam, Netherlands.
• T (020) 623-3916
• E-mail contact@mailfemale.com
• Contact person for privacy matters: Hanni Jagtman.

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