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Free shipping from €55
Packed with love & care
Fast delivery
Quality guaranteed
Free shipping from €55
Packed with love & care
Fast delivery
Quality guaranteed

Complaint handling

COMPLAINT HANDLING

It is of course annoying if you have a complaint about the service as you experienced it. Nevertheless, we kindly ask you to pass on your complaint via e-mail to the customer contact department. This can be done by e-mail, regular mail and/or by telephone. The Mail & Female employees will review the complaint and try to resolve the complaint to everyone's satisfaction.

Our data:

  • Mail & Female store

  • New Vijzelstraat 2 | on the corner of the Weteringcircuit

  • 1017 HT Amsterdam

  • T. 020-6233916

  • E. contact@mailfemale.com

After receipt of your complaint you will receive a confirmation from us.
We will answer your complaint within 14 days of receipt, if it needs more time, we will inform you. If you do not appreciate this, you can always contact the mediation department of Stichting Webshop Keurmerk, to which Mail & Female is affiliated. If, for any reason, the mediation attempt does not lead to a satisfactory solution, you can submit your dispute to the Disputes Committee (SGC).

PLEASE NOTE: WE ALWAYS RESPOND TO COMPLAINTS AND QUESTIONS! CHECK YOUR SPAM FOLDER IF YOU HAVE NOT HEARD FROM US!

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